Shipping policy

Shipping Policy

At Mahique, we carefully pack every order to ensure that your jewellery reaches you safely and securely.

Order Processing & Dispatch

All orders are generally processed and dispatched within 2 business days after the order is successfully placed.

During sales, festive periods, or other high-order-volume periods, dispatch may take additional time.

Delivery Time

After dispatch, orders usually take approximately 3–7 business days to be delivered, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, or other circumstances beyond Mahique’s control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where applicable.

Incorrect Address

Please make sure that your name, phone number, and complete delivery address are correct before placing your order.

Mahique will not be responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

Damaged Package

If your package appears damaged or tampered with at the time of delivery, please record a complete and clear unboxing video while opening the package.

This unboxing video is mandatory for any damage-related replacement claim. Please refer to our Return, Refund & Replacement Policy for complete details.

International Shipping

International shipping availability, charges, and delivery timelines may vary depending on the destination country. Any applicable customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.

By placing an order with Mahique, you acknowledge and agree to this Shipping Policy.